Phone: ‬+8618150280770 | Email: info@kobtees.com

Return & Refund policy

Kobtees.com 30 Day Returns Warranty

 

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

 

Return Policy

Your item is eligible for return if at least one or more cases listed below happens:

 

+ The printed image is not clear.

 

+ The printed image is not in the center of the Products.

 

+ Package received wrongly against the order.

 

+ Damaged due to delivery: torn, dirty

 

+ The order is not in the right size, color or style compared to the order.

 

+ Other mistakes caused by us

 

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. We will refund or exchange an item when the issue is verified to be correct.

 

Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.

 

Refunds Policy

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

 

Your refund will be issued to the same credit card or original method of payment that you used to order.

 

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Late or missing refunds

If you havent received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If youve done all of this and you still have not received your refund yet, please contact us at info@Kobtees.com.

 

Exchanges

All products go through a quality control check before being sent to you But just in case read below!

If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

 

+ The printed image is not clear.

 

+ The printed image is not in the center of the Products.

 

+ Package received wrongly against the order.

 

+ Damaged due to delivery: torn, dirty

 

+ The order is not in the right size, color or style compared to the order.

 

+ Other mistakes caused by us

 

Once the issue is verified to be correct, we will send you a replacement product

 

NOTE: Please refer to the size guide here: Sizing Charts We will not take any responsibility about the size if we made it as your request. In case of shipping the wrong size in comparison with the order we will follow the above policy.

 

Return/Exchange FAQ

 

I got the wrong Products. How can I get my correct order?

Please contact Customer Service at info@Kobtees.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us..

 

I received a defective or damaged product. What do I do?

Please contact Customer Service at info@Kobtees.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.

 

I ordered the correct size but its a bit small/large can I return it and exchange it to a different size?

Unfortunately, Kobtees.com is currently unable to process a return or exchange due to sizing because our products are printed to order only. Please contact us at info@Kobtees.com and we will offer you a 50% discount code if you want to reorder the item in the correct size.

 

I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.

 

I just made an order but i changed my mind and Id like to cancel it.

Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at info@Kobtees.com

 

I made an order 3 days ago and since it hasnt been shipped yet.

Id like to cancel it.

All our Products are made-to-order. Orders are sent to production within 24 hours from the time your order is placed.